SHIPPING & RETURNS 

1. Shipping 

1.1 General Information “Delivery” refers to the first shipment following a purchase, unless otherwise stated. Laure Victoria Gaury covers the cost of shipping and insurance for this initial delivery. Returns, subsequent deliveries, or reshipments following adjustments or repairs are the client’s responsibility. Laure Victoria Gaury ships purchased products only upon receipt of payment or payment confirmation. Purchases made on the Laure Victoria Gaury website are shipped in Europe and Switzerland. Laure Victoria Gaury uses well-established carriers experienced in shipping high-value items. Depending on the delivery location, products may be shipped via, among others: FedEx, UPS, DHL, or Swiss Post. 

1.2 Delivery Timeframes Estimated Delivery Time The estimated delivery time depends on the delivery location and the nature of the product. Delivery times are provided for guidance only and do not constitute a binding commitment. The estimated timeframe is stated in the offer and, where applicable, confirmed in the order confirmation sent to the client. In-Stock Items Laure Victoria Gaury strives to ship or deliver purchased products as quickly as possible. As a general rule, clients should allow for a shipping period of 2 to 10 business days. In most cases: a maximum of 8 business days within Europe, and a maximum of 10 business days outside Europe, from the date payment is received in Laure Victoria Gaury’s account. Pre-Order Items Laure Victoria Gaury strives to ship or deliver purchased products as quickly as possible. For pre-order items, clients should allow for a shipping period of up to 4 weeks, depending on production time. The client will be informed of the exact delivery timeframe upon receipt of payment. Delivery Delays Laure Victoria Gaury makes every effort to notify clients of any delays within 48 hours, by email and/or phone. While Laure Victoria Gaury strives for excellence in delivery times, and despite working with highly reputable shipping partners (FedEx, UPS, DHL, etc.), Laure Victoria Gaury can only guarantee the timely dispatch of a parcel. Delivery delays may still occur and are beyond our control. No company in the world can guarantee 100% on-time delivery, as we rely on third parties, regulations, and government decisions. Force majeure events may therefore arise. Without limitation, force majeure includes: war, revolution, terrorist attacks, natural disasters, strikes, epidemics, pandemics, local or border government measures, and other similar events, as well as any event beyond Laure Victoria Gaury’s control that renders it partially or totally unable to fulfill its obligations. Such events do not entitle the client to any financial compensation or order cancellation. Accordingly, a late delivery grants the client no right to financial compensation or order cancellation. In the exceptional case of non-delivery or lost parcels, Laure Victoria Gaury will make every reasonable effort to minimize any inconvenience caused. As our carriers are external partners, the client acknowledges that Laure Victoria Gaury is not the primary party responsible in such exceptional circumstances. The client is fully informed that Laure Victoria Gaury will not yield to unreasonable demands or legal threats requiring corrective action beyond its responsibility as described above. If Laure Victoria Gaury is unable to deliver on time, it will inform the client as soon as possible and agree on a reasonable new delivery date under the circumstances. 

1.3 Delivery Address Online Clients Delivery is made to the address provided by the client in their purchase intent or order acceptance. The client may be asked to sign the delivery note upon receipt. To prevent fraud, Laure Victoria Gaury recommends that clients use the address registered on their credit card or the address known to their bank. 

1.4 Shipment Tracking Tracking Number Once the purchased product is shipped, the client receives a reference/tracking number by email, which can be used to track the shipment online from the moment of collection by Laure Victoria Gaury. Laure Victoria Gaury asks clients to track their shipments regularly and to ensure that they personally receive the delivery or authorize a trusted person to do so. Package Inspection Laure Victoria Gaury recommends that clients inspect the shipped package and note any visible damage (e.g., tears or dents) before signing the delivery note. 

1.5 Product Packaging All products purchased and ready for shipment by Laure Victoria Gaury are packed in a high-quality, well-finished box designed to protect the product during transit and suitable as gift packaging. 

1.6 Shipment Insurance Risk-Free To further ensure the security of the shipment, a signature may be required upon delivery of the parcel (containing the purchased product). Laure Victoria Gaury asks clients to receive the delivery in person or through a trusted representative. Transfer of Risk Risk transfers to the client once the parcel (containing the purchased product) has been delivered to the address provided by the client, even if the delivery note is signed by someone other than the client. The recipient is required to sign for receipt (this signature constitutes formal proof of delivery). Delivery is complete upon the recipient’s signature on the proof of delivery. Any risks associated with a client-requested modification of this process (e.g., specifically requesting or authorizing delivery without signature) are borne by the client. 

1.7 Partial Delivery When delivery is made in multiple shipments (because all raw materials and/or ordered products are not available at the same time), Laure Victoria Gaury may treat each shipment as a separate delivery. In such cases, the client will be contacted by the Laure Victoria Gaury representative to arrange payment of any additional shipping fees. 

1.8 Non-Receipt of Delivery If the shipped parcel is not received or not received in time by the client, it will be returned to Laure Victoria Gaury. Laure Victoria Gaury will notify the client that it holds the purchased product and invite the client to collect it within one 1 month. The client may collect the product after paying the reshipment fees, or request a new shipment after paying shipping fees to a new address. If the client fails to collect the product within the agreed timeframe, Laure Victoria Gaury may either claim payment for the uncollected parcel or terminate the contract extrajudicially at its own discretion. In the latter case, any advance payments made by the client will be refunded. 

2. Returns 

2.1 General Returns are at the client’s responsibility and expense. Laure Victoria Gaury does not cover return shipping costs. 

2.2 Return Process To initiate a return, the client must contact Laure Victoria Gaury to request a return authorization. The product must be returned in its original condition and packaging. 

2.3 Refunds Once the returned product has been received and inspected by Laure Victoria Gaury, a refund will be processed in accordance with the applicable terms